Legal notice
H&H Communication Lab
Hindenburgring 31
89077 Ulm
Phone: +49 731 932 84 15
E-Mail: info@comlab-ulm.de
Homepage: www.comlab-ulm.de
Chief executive officers:
Oliver Haug, Dr. Anikar Haseloff
Company's headquarter: Ulm
Local court Ulm, HRB 724099
Tax number
88002/45428
VAT ID no. according to § 27 sales tax law:
DE 267559717
Privacy policy in accordance with the GDPR
The following information is about the collection of personal data when using our website. Personal data is any data that refers to you personally, e.g. name, address, e-mail addresses, user behaviour, IP address.
I. Name and address of the controller
The controller according to Art. 4 (7) EU General Data Protection Regulation (GDPR)
and other member states’ national data protection laws as well as other data
protection regulations is the:
H&H Communication Lab GmbH
Hindenburgring 31
89077 Ulm
Germany
Phone: +49 731 932 84-15
E-Mail: info@comlab-ulm.de
Website: www.text-lab.de
II. Name and address of the data protection officer
The controller’s data protection officer is:
Nikola Uchtmann
salutem-one GmbH
Marlene-Dietrich-Straße 1
89231 Neu-Ulm
E-Mail: datenschutz@salutem-one.de
Tel.: +49 731 880 707 00
III. General information about data processing
1. Scope of personal data processing
In principle, we collect and use our users’ personal data only to the extent necessary for the provision of a functional website and our content and services. The collection and use of our users’ personal data takes place regularly only with the user’s consent. Exceptions apply to cases where prior consent cannot be reasonably obtained and the processing of the data is permitted by law.
2. Legal basis for the processing of personal data
Insofar as we obtain the data subject’s consent to process personal data, Art. 6 (1) lit. a EU General Data Protection Regulation (GDPR) serves as the legal basis for the processing of personal data.
In the processing of personal data necessary for the performance of a contract to which the data subject is a party, Art. 6 (1) lit. b GDPR serves as the legal basis. This shall also apply to processing operations necessary to carry out pre-contractual measures. Insofar as processing of personal data is necessary to comply with a legal obligation to which our company is subject, Art. 6 (1) lit. c GDPR serves as the legal basis.
In the event that vital interests of the data subject or any other natural person require the processing of personal data, Art. 6 (1) lit.d GDPR serves as the legal basis.
If the processing is necessary to safeguard the legitimate interests of our company or a third party, and the data subject’s interests, fundamental rights and fundamental freedoms do not outweigh the former’s interest, Art. 6 (1) lit. f GDPR serves as the legal basis for processing.
3. Data erasure and storage duration
The data subject’s personal data will be erased or blocked as soon as the purpose of the storage no longer applies. Storage may also take place if provided for by the European or national legislator in EU regulations, laws or other rules to which the controller is subject. Blocking or erasure of the data also takes place when a storage period prescribed by said standards expires, unless there is a need for further storage of the data for the conclusion or fulfilment of a contract.
4. Use of service providers in the context of the website
In some instances we use external service providers to process your data on our website. These providers were carefully selected and commissioned by us. They are bound by our policies and are regularly inspected. A transfer of data to countries outside the EU or the EEA (so-called third countries) does not take place.
IV. Provision of the website and creation of log files
1. Description and scope of data processing
Each time our website is accessed, our system automatically collects data and information from the calling host’s computer system. For merely informative use of the website, we only collect the personal data that your browser transmits to our server. This data is automatically collected and pseudonymised in the background:
Tracking data
Tracking data about the origin site from which you came to our website.
Length of stay
We record the duration of your visit by evaluating start time, end time and network activity time.
Session data
In addition to the temporary session IDs, which can be assigned to your visit across several subpages, session data also includes the duration of the session.
Loading time
In addition to the loading times of pictures and the website as a whole, as well as the time taken to load the website fully, the website length is transmitted.
Location data
If available, we store information about the area code, city, country, longitude, latitude and time zone of your visit.
System data
The information about the system you use to access our website includes screen resolution, operating system, browser data,
network and connection information, your device, information about cookies, Flash
and Javascript, as well as the set language and your domain.
The data is also stored in our system’s log files. The user’s IP addresses or other data that allows the data to be assigned to a user are not affected by this. This data is not stored with the user’s other personal data.
2. Legal basis for data processing
Legal basis for the temporary storage of data is Art. 6 (1) lit. f GDPR.
3. Purpose of data processing
The system must temporarily store the IP address to enable the website to be delivered to the user’s computer. To do this, the user's IP address must be kept for the duration of the session.
For these purposes, our legitimate interest in data processing is in accordance with Art. 6 (1) lit. f GDPR.
4. Duration of storage
The data will be deleted as soon as it is no longer necessary for the purpose of its collection. If data is being collected in order to provide the website, it will be deleted when the respective session has ended.
5. Possibility of objection and removal
The collection of data for the provision of the website and the storage of the data in log files is essential for the website’s operation. There is therefore no possibility of objection on the part of the user.
V. Use of technically necessary cookies
1. Description and scope of data processing
Our website uses cookies. Cookies are text files that are stored in or by the internet browser on the user's computer system. When a user visits a website, a cookie may be stored on the user's operating system. This cookie contains a characteristic string that allows the browser to be uniquely identified when the website is reopened.
We use cookies to make our website more user-friendly. Some elements of our website require that the visiting browser be identified even after a page change.
2. Legal basis for data processing
The legal basis for the processing of personal data using cookies is Art. 6 (1) lit. f GDPR.
3. Purpose of data processing
The purpose of using technically necessary cookies is to facilitate the use of websites for users. Some features of our website cannot be offered without the use of cookies. For these, it is necessary that the browser is recognised even after a page change.
The user data collected through technically necessary cookies will not be used to create user profiles.
For these purposes, our legitimate interest in the processing of personal data is in Art. 6 (1) lit. f GDPR.
4. Duration of storage, possibility of objection and removal
Cookies are stored on the user’s computer and transmitted from this to our site. Therefore, as a user, you have full control over the use of cookies. By changing the settings in your internet browser, you can disable or restrict the transmission of cookies. Already saved cookies can be deleted at any time. This can also be done automatically. If cookies are disabled for our website, it may not be possible to use all the website’s functions to the full.
VI. Registration
1. Description and scope of data processing
On our website, we offer users the opportunity to register by providing personal information. The data is entered into an input mask, transmitted to us and stored. A transfer of data to third parties does not take place.
The user’s consent to process this data is obtained as part of the registration process.
2. Legal basis for data processing
The legal basis for processing the data with the user’s consent is Art. 6 (1) lit. a GDPR.
In addition, the registration serves the execution of pre-contractual measures or as a result of the fulfilment of a contract to which the user becomes the contracting party. The processing of the data takes place on the legal basis of Art. 6 (1) lit. b GDPR.
3. Purpose of data processing
The user must be registered for the fulfilment of a contract with the user or to carry out pre-contractual measures.
4. Duration of storage
The data will be deleted immediately after cancellation or modification of the registration.
5. Possibility of objection and removal
As a user, you have the option of cancelling the registration at any time. You can change the data stored about you at any time. The cancellation or modification can be carried out without a form and should be addressed to the controller.
Insofar as the data is necessary for the fulfilment of a contract or for the execution of pre-contractual measures, premature erasing of the data is only possible as far as contractual or legal obligations allow.
VII. Contact form and e-mail contact
1. Description and scope of data processing
A contact form is available on our website, which can be used for electronic contact. If a user makes use of this option, the data entered in the input mask will be transmitted to us and stored.
Your consent for the data’s processing will be obtained as part of the sending process and reference will be made to this privacy policy.
Alternatively, contact via the e-mail address provided is possible. In this case, the user's personal data transmitted by e-mail will be stored.
In this context, the data is not passed on to third parties. The data is used exclusively for processing the conversation.
2. Legal basis for data processing
The legal basis for processing the data with the user’s consent is Art. 6 (1) lit. a GDPR.
The legal basis for processing data transmitted in the course of sending an e-mail is Art. 6 (1) lit. f GDPR. If the e-mail contact aims to conclude a contract, then the additional legal basis for the processing is Art. 6 (1) lit. b GDPR.
3. Purpose of data processing
The processing of the personal data from the input mask serves only to allow us to process the contact. In the case of contact by e-mail, this also constitutes the necessary legitimate interest in the processing of the data.
The other personal data processed during the sending process serves to prevent misuse of the contact form and to ensure the security of our information technology systems.
4. Duration of storage
The data will be deleted as soon as it is no longer necessary for the purpose of its collection. For the personal data from the contact form’s input mask and the data sent by e-mail, this is the case when the respective conversation with the user has ended. The conversation is ended when it can be inferred from the circumstances that the relevant facts have been finally clarified.
The additional personal data collected during the sending process will be deleted at the latest after a period of seven days.
5. Possibility of objection and removal
The user can revoke their consent to the processing of their personal data at any time. If the user contacts us by e-mail, they may object to the storage of their personal data at any time. In such a case, the conversation cannot continue. The objection does not require a form and should be addressed to the controller.
All personal data stored in the course of contacting will be deleted in this case.
VIII. The data subject’s rights
Every data subject has the right of access under Article 15 of the GDPR, the right to rectification under Article 16 GDPR, the right to erasure under Article 17 GDPR, the right to restriction of processing under Article 18 GDPR, the right to object under Article 21 GDPR and the right to data portability under Article 20 GDPR. With regard to the access and erasure rights, the restrictions under §§ 34 and 35 of the German Federal Data Protection Act (BDSG) apply. In addition, there is a right to lodge a complaint with a data protection supervisory authority (Article 77 GDPR in conjunction with Section 19 BDSG).
You may withdraw your consent to our processing of personal data at any time. This also applies to the withdrawal of declarations of consent that were given to us before the validity of the EU General Data Protection Regulation, i.e. before 25 May 2018. Please note that the withdrawal only has effect for the future. Processing that occurred before the withdrawal is not affected. The objection does not require a form and should be addressed to the controller.
FAQ - IN-HOUSE INSTALLATION
FAQ data protection
What type of hosting is used for the live server?
Our live server is operated by an external hosting provider. The server meets the highest security requirements. The company is ISO-certified.
Which encryptions are used in TextLab?
All data exchanged with the TextLab server is encrypted with SSL. The texts that users store in the archive are encrypted separately and can only be reopened by the users themselves. Passwords are encrypted with the sha256 algorithm and then saved in the TextLab database.
FAQ login
I can’t login anymore! What can I do?
What kind of message do you get, when you try to login?
Please enter valid credentials!
- Is your password spelled correctly? If you are not sure, please use the “forgot password” functionality. This will give you a link to reset your password. Please note: If you enter the password incorrectly four times, your access will be automatically blocked.
- Is your username correct? Please note that username and password are case sensitive. You can also check if you accidently copied a space before or after the username or password. This can also lead to incorrect recognition of user data.
Your access was blocked – please contact the administrator!
Your access is no longer activated – probably because you entered the wrong password too often. Please contact us directly so we can reactivate your access. You can get in touch with us via info@comlab-ulm.de or +49 731 932 84-17.
Your access has expired!
An expiration date was set for your account and this has now been exceeded. The most likely reasons are:
- You had a trial account for TextLab. Your testing period is over now.
- Your TextLab license has been cancelled or was not renewed. It’s best to talk to your colleagues about what was agreed upon. If you still need your licence, please contact us!
FAQ Word plugin
For which operating systems are the plugins suitable?
Currently, the TextLab plugins are only available for Windows. In Windows, we support the 32-bit and 64-bit versions of Word and Outlook.
Are the plugins compatible with Office 365?
If you are using the locally installed version of Office 365, you can basically use the plugins as well. However, we have not yet carried out an extensive test series with this version. Therefore, we cannot guarantee that the plugins will work properly for this version. We currently support the Office versions 2007, 2010, 2013, 2016 and 2019.
Which ports do I have to unlock in the firewall to make the plugin work?
In order to allow the plugin to communicate with the live server, the following ports must be unlocked in the firewall:
- TCP Port 98 - The login port used for the authentication to TextLab.
- The TCP ports 51824 through 51829 - These are the ports that are used, among others, for analysis procedures. A user is automatically assigned to one of these ports when logging in. There are several of these ports to enhance traffic load.
In case you also need the IP for the domain: 178.77.123.22.
What do I have to consider if I want to connect the Word plugin to a proxy server?
There are two ways to configure the plugin for your proxy server: You can either enter the proxy server directly in the plugin settings. Or, you can store the information in appSettings inside TextLabWordPlugin.dll.config. This configuration file can be found in the installation directory of the plugin.
In both cases, you can decide whether to use the system proxy server or to determine settings of a special proxy server.
Since many proxy servers only accept encoded connections, please make sure to use the encoded version of TextLab as your destination address (https).
Version 7.8.2
Improvement of the recognition of dots following numbers and internet addresses: Especially with dates and internet addresses the following dot was sometimes not recognized as sentence ending. We have fixed that.
Ignoring long Internet addresses: Internet addresses are now no longer found as too long words. In addition, they are now consistently counted as 8 characters.
You need help getting your text in shape?
No worries. Our professional texters will support you.
Send us your text to info@comlab-ulm.de or give us a call at +49 731 932 84-15. We´ll get back to you with a good offer as soon as possible.
We´re looking forward to bringing your text up to scratch!
